QFD / House of Quality Articles
- - During the last years a tendency has been observed to position QFD more towards understanding customer’s needs than doing complex matrix mathemagics with insecure data and producing fuzzy evaluation profiles. It is more important saving (customer’s) time than understanding relationships between process controls and
process response...
- - Just as it is important to tailor a speech or written argument to the needs of the intended audience, it is important to choose the notation for a QFD that is best suited for its target audience.
- - The addition of concepts such as dependencies is evidence that just like products or services, methodologies need to be continually refined in order to ensure their usefulness.
- - I have received several inquiries about the mechanics of exactly how one blends the voices of conflicting business, consumer, and regulatory groups into a single "VOC" for a Quality Function Deployment. The intent of this article is to answer those inquiries by giving an overview of the two primary processes for blending the requirements from these disparate groups, namely: "Percentage Translation" and "House of Quality Folding".
- - Although the time saved by reducing unnecessary course corrections far outweighs the additional overhead of implementing Quality Function Deployment, there is definitely a significant upfront time investiture associated with the process. However, there are several time saving procedures that QFD teams can utilize to significantly decrease the arduousness associated with the methodology.
- - What is the best tool for prioritizing steps to mitigate potential failures: Failure Mode and Effects Analysis (FMEA) or the House of Quality (HOQ) tool? Coming from a Quality Function Deployment enthusiast, my answer may surprise you…
- - The House of Quality matrix is an almost universal tool that can be used for prioritizing anything from a family budget to the complex engineering tasks of an automobile manufacturer.
- - The name 'Quality Function Deployment' gives little hint as to what the tool actually is or what purpose it serves. So why is its name so perplexing? The answer lies in two main issues...
- - If cost, complexity, and/or difficulty will affect your prioritization, then before you decide that entering difficulty values is too laborious, perhaps you should instead ask yourself, 'how hard can it be?'
- - There is a sweetener that can assist executive management in swallowing the sometimes bitter pill of 'Agile' development—and that sweetener bears the name 'QFD'.
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